FAQ - KEEP IT SIMPLE - FAQ

HOW WILL THIS CHARGE APPEAR ON MY CREDIT CARD STATEMENT?

Your credit card statement will be discreetly billed as braingamesdepot.co The business name that appears on your statement, provided by your personal financial institution, may be different than the website name you originally joined.

WHAT IS THIS CHARGE?

If our website name is on your credit card statement, it means you have paid for a reoccurring, monthly membership to a subscription-based website.

HOW OFTEN AM I GOING TO BE CHARGED
All memberships will automatically renew monthly, for your convenience, until cancelled.

Your account will be charged every thirty days from the day of the month your membership started. If your membership started on April 1st, your card will be charged again on May 1st. If your membership started on April 14th, your card will be charged on May 14th, and so on. If you so decide to cancel your account before the re-bill time, you WILL NOT be charged for an additional 30 days. For example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on May 2nd.

BECOMING A MEMBER.

If you choose to become a member, joining will be a simple process, and we are here to answer any and all of your questions 24/7 through our dedicated customer service center. Membership entitles you the use all of the features provided.

CANCELLATIONS / REFUNDS

Need to cancel a membership or require a refund? No matter the reason, no questions asked, our customers may cancel at any time.

Our diligent customer service agents are ready to assist 24 hours a day, 7 days a week.
Cancellations and refunds will be issued immediately at the time of the request.

Please allow 3-5 business days for the funds to be returned.
Transaction times may vary; please consult your financial institution to discuss their processing guidelines.

Our team is readily available to assist you 24 hours a day, 7 days a week.
Email: support@braingamesdepot.co, Chat: braingamesdepot.co

CHARGEBACKS

There is no need to contact your bank, or credit card company directly to process a chargeback. This type of procedure is very time consuming and can end in your card being cancelled by your financial institution. Contact us directly, and we will issue you a refund without any complications or delays.

THE SIGN UP PAGE IS ASKING FOR MY MAILING ADDRESS.
AFTER I SIGN UP, WILL THERE BE ANYTHING SENT TO ME IN THE MAIL?

ABSOLUTELY NOT! The reason we ask for your mailing address is because credit card/financial institutions require us to obtain that information.

I TRIED TO SIGN UP, BUT MY CREDIT CARD WAS REJECTED. WHY?

There are many reasons beyond our control that our processor was unable to authorize a transaction. Unfortunately, we don't have access to that information, and you should contact your bank directly.

I FORGOT MY USERNAME/PASSWORD.

No problem! Click here to go to our password retrieval section.

MY USERNAME AND PASSWORD DO NOT WORK.

There are several reasons that your password may not be working. Your username and password are case sensitive and must be entered in the same exact case sequence as you did when you signed up. This problem accounts for 90% of access difficulties.

WE ARE HERE FOR YOU 24 HOURS A DAY, 7 DAYS A WEEK
YOUR SATISFACTION IS OUR PRIORITY!
CHAT, AND EMAIL ARE ALL AVAILABLE RIGHT NOW.